Shipping & Returns Policy.
Shipping
All orders are shipped from my studio in the Netherlands.
Shipping destinations
I currently ship within the Netherlands, to selected EU countries and to the United States. Available delivery destinations are shown at checkout.
Shipping to some countries is currently unavailable. If your delivery country is not available at checkout, I cannot currently ship to that destination.
Processing your order
Ready-to-ship orders are dispatched within 5 business days after payment is received. Any different processing time will be stated on the product page before you order.
Business days are Monday to Friday, excluding Dutch public holidays.
Delivery times
Estimated delivery times after dispatch are:
The Netherlands: 5 business days.
Other available EU destinations: 10 business days.
United States: approximately two weeks. Please allow up to four weeks.
These are estimates, not guaranteed arrival dates. Customs checks, public holidays and postal disruptions can sometimes cause longer delivery times. Your statutory rights concerning delayed or undelivered orders remain unaffected.
Orders are sent with PostNL. In the United States, USPS handles final delivery following customs clearance. Tracking details are provided when your order is dispatched.
Shipping costs and taxes
Shipping charges are displayed at checkout before you pay.
For deliveries within the EU, prices and shipping charges include applicable VAT. No import duties apply to deliveries within the EU’s ordinary customs and VAT territory.
For United States orders, applicable import duties and carrier customs-handling charges are included in the total shown at checkout and arranged through the shipping service.
Delayed, missing or damaged orders
If your order has not arrived within the estimated delivery period, or arrives damaged, please contact kathryn@kathrynclark.com with your order number so I can investigate with the carrier and arrange the appropriate resolution.
For EU consumer orders, I remain responsible for loss or damage until you, or someone you designate other than the carrier, receive the goods.
Delivery address
Please check your delivery address carefully before ordering. If you notice an error, contact me as soon as possible. Address changes may not be possible once an order has been dispatched.
Returns
Netherlands and EU customers
If your purchase is not right for you, you may cancel within 14 days of receiving your order, without giving a reason. Email kathryn@kathrynclark.com with your order details and a clear statement that you wish to cancel, or use the cancellation option on this website.
You must send the items back within 14 days of notifying me. Return postage is at your expense.
Please handle the textiles carefully. You may inspect them as you would in a shop, but any reduction in value caused by handling beyond what is necessary to assess them may be deducted from your refund. Please pack returns securely, using the original packaging where possible. Original packaging is not a condition of your right to return.
Please send returns to:
Kathryn Clark Textiles
Oranje Nassaulaan 124, 2051 HT, Overveen, Netherlands
Keep your proof of postage; a tracked service is recommended.
I will refund the returned goods and, if you cancel your entire order, the cost of the least expensive standard delivery option offered at checkout. Additional charges for an upgraded delivery service are not refundable. Original delivery charges are not refunded for partial returns.
Refunds are made using your original payment method, without additional fees, within 14 days of your cancellation notice. I may withhold the refund until I receive the goods or proof that you have sent them back, whichever comes first.
United States customers
I do not accept returns or exchanges for a change of mind on orders delivered to the United States, except where required by applicable law. This does not affect your rights if goods are faulty, damaged or incorrectly supplied.
Personalised and custom-made items
The change-of-mind cancellation right does not apply to items made to your individual specifications or clearly personalised for you. Any such exception will be stated on the product page before purchase. Being handmade alone does not make an item non-returnable.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, please email kathryn@kathrynclark.com with your order details and a description of the problem. I will arrange the appropriate remedy under applicable consumer law and cover any necessary return postage where legally required. Your statutory rights remain unaffected.